Questions

An artificial intelligence: Claude by Anthropic. It can make mistakes. That is why every explanation is labelled as AI text, and deadlines, amounts and file numbers should be checked in the original. Letter codes only go online once an authorised person at your organisation has checked and approved the German explanation. Translations are labelled as automatic.

Letters are only processed for the explanation and then discarded, on our side and in the browser. Our AI provider does not use them for training and usually deletes them within 30 days at the latest. For advice in the browser we sign a data processing agreement with you (Art. 28 GDPR, sample in German, PDF). Everything important is in the data protection sheet below (in German).

No. Letter Explained explains what the letter says and what to do. The advice and every decision stay with you.

You receive an invoice by e‑mail and pay by bank transfer. We are happy to write a quote for funding applications.

Site packages run for one year. You decide at the end whether to renew, a short e‑mail is enough.

We send an e‑mail at 80 %. If you need more, we switch your package right away.

No. With a client pass everything works in the browser on their phone. They can also download the app if they like.

With their work e‑mail address, here on this page under “Log in” or at /beratung. They get a login link that is valid for 15 minutes. There is no password. We agree with you which addresses are allowed when we set up your access.

At the top of this page a light shows whether all services are working. After logging in you also see your package, the term and how many explanations have been used this month.