Help and questions
The most important answers. If something is missing, just write to us.
The app
When will the app be available?
Soon. Letter Explained is coming to the App Store and Google Play. Sign up under “Let me know” on the home page. We’ll e‑mail you as soon as you can download the app.
Is there an Android version?
Yes. Letter Explained is coming for iPhone and Android. Under “Let me know” on the home page you can choose which phone you have.
What can I photograph?
Letters from authorities, landlords, banks or insurers, bills, reminders, contracts and forms, but also e‑mails, text messages and WhatsApp messages as screenshots. You can also simply paste text.
Does it work with handwriting and bad photos?
Usually yes. The app also reads handwriting and photos that are not perfect. It works best in good light, with the whole letter straight in the picture. If something can’t be read, just take a new photo.
Can the app read the explanation to me?
Yes. With Plus or the family plan, tap “Read aloud” and hear the explanation in a natural voice, in almost all explanation languages. Without a subscription you can listen to an example.
The explanations
Who writes the explanations?
An artificial intelligence: Claude by Anthropic. It reads the letter and explains it in plain language. AI can make mistakes, so the app shows important details such as deadlines and amounts in a way you can check against the original. For letter codes, a person at the sender of the letter has also checked the German explanation.
Can the app make mistakes?
Yes, that can happen. The explanation is created by artificial intelligence. Always check important details such as dates, amounts and account numbers in the original letter. If you notice a mistake, write to us at hallo@briefverstanden.app. That helps us improve the app.
Is this legal advice?
No. The app explains letters and messages but does not replace legal advice. For appeals, cancellations, court matters or large amounts, an advice centre or a lawyer can help you.
Can a person help me personally?
The app does not replace personal advice. For important or difficult letters, advice centres can help, for example the consumer advice centre, migration advice or debt advice. If you have questions about the app, write to us at hallo@briefverstanden.app.
Your data
What happens to my photos?
The image or text is sent encrypted to our server and to our AI provider Anthropic (Claude), only to create the explanation. We don’t store your images. Anthropic does not use them for training and usually deletes them within 30 days at the latest. Saved deadlines stay on your iPhone only. Read more in our privacy policy.
Do I need an account?
No. You don’t need to sign up or give an e‑mail address.
Prices and subscriptions
How much does the app cost?
You get 1 free explanation to get started. The scam check is always free. If you need more: a single explanation for €0.99, a 10‑pack for €3.99, Plus for €3.99 a month or €19.99 a year, or Family for €4.99 a month.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name at the top and then “Subscriptions”. There you can cancel Letter Explained Plus, at least 24 hours before it renews.
How does the Family plan work?
Up to 6 people can use Plus. You share it through “My Family” in the app or through Apple Family Sharing. Everyone uses the app on their own iPhone.
Does the 10‑pack expire?
No, the 10 explanations never expire. They are valid on the iPhone on which you bought the pack.
More questions or a problem?Write to us at hallo@briefverstanden.app.
We’ll answer as soon as we can.
More help
- Guides: understanding lettersEleven letters that many people get, explained with a sample: what it says, which deadline applies and what you can do.Read →
- Information materialsVideos, flyers and a picture to share. Feel free to pass them on!View →
Not legal advice. Letter Explained explains letters and messages but is not legal advice. For appeals, cancellations, court or large amounts, an advice centre can help.